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Engineering Services Software Application Training Support Services

(818) 709-1255 phone
(818) 709-1468 fax
techsupport@massgroup.com

FactoryServer CMMS EAM

FactoryServer CMMS EAM 4.4

FactoryServer MES

FactoryServer MES 3.9

FactoryLink SCADA HMI

FactoryLink 7.5
drivers/updates/patches/service packs
FactoryLink Documentation
FactoryLink CSS - Customer Support Services
FactoryLink upgrades
SCADA HMI and DCS systems Upgrades

Engineering & Support Services

MASS Group provides service and support for all installed systems including software and hardware.

MASS Group, Inc. systems are backed by our network of highly trained service engineers. Engineering consultation is available to to all customers. If you are a new customer or would like to upgrade and existing system please feel free to call our support services department.

Onsite demand support for customers and end users
Presale and post sale service
New product training

Software Support

FactoryServer CMMS EAM

FactoryServer MES

FactoryLink

Other Software

CMMS EAM - Computerized Maintenance Management Systems

FactoryServer CMMS EAM Support Services
MASS Group provides support for all FactoryServer systems. Please contact a support services representative with any technical support issues.

Software Upgrades
To upgrade your current system to the latest version or increase users please contact a sales representative at sales@massgroup.com

Technical Support
For technical support email techsupport@massgroup.com or use the online form to submit your request.
Please call 1(818) 709-1255 with any support issues.

Discrete MES, Production Management Systems, ShopFloor, Fab Management Systems

FactoryServer MES Support Services
MASS Group provides support for all FactoryServer systems. Please contact a support services representative with any technical support issues.

Software Upgrades
To upgrade your current system to the latest version or increase users please contact a sales representative at sales@massgroup.com

Technical Support
For technical support email techsupport@massgroup.com or use the online form to submit your request.
Please call 1(818) 709-1255 with any support issues.

SCADA/HMI, Process Control Systems, Batch & Hybrid Manufacturing Systems

FactoryLink Support Services
FactoryLink CSS
FactoryLink Upgrades -->
FactoryLink Training

FactoryLink Upgrade Program - Eligible Versions:
FactoryLink DOS
FactoryLink OS/2
FactoryLink Win95/NT
FactoryLink 6.1 - HP Unix
FactoryLink AIX
FactoryLink 4.3, 4.4, 4.5 WIN or SCO
FactoryLink 6.6 ECS
FactoryLink 7.0
FactoryLink 7.1
FactoryLink 7.2
FactoryLink 7.5

Technical Support
For technical support email techsupport@massgroup.com or use the online form to submit your request.
Please call 1(818) 709-1255 with any support issues.

Inventory Management Systems

ERP - Enterprise Resource Planning

Hardware Support

Direct Part Marking

Vision Systems/2D Part Scanners

Barcode Scanners, Printers, Software

Mobile Computers

Industrial Marking Lasers

Barcode Equipment

Barcode Printers

Workstations/Servers

Wireless LANs

Mobile Computers

Engineering Services

We can upgrade competitive SCADA/HMI products and older DCS Systems to a new Windows based SCADA/HMI solutions.

Free Conversion Testing
MASS Group takes the guess work out of upgrading a process control system. We provide free conversion testing of your existing application to help determine the best migration path, tag counts and clients you will need at no risk to your operations.

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